Service Technician (Windows & Doors)

Paducah, KY

Full Time

Experienced

JOB VACANCY: SERVICE TECHNICIAN (WINDOWS & DOORS)

HR CONSULTING SOLUTIONS HAS BEEN RETAINED BY WINDOW WORLD OF PADUCAH TO RECRUIT A FULL-TIME WINDOW AND DOOR SERVICE TECHNICIAN. THIS POSITION FOCUSES ON DIAGNOSING AND REPAIRING REPLACEMENT WINDOWS AND DOORS, ACCURATELY MEASURING PRODUCTS FOR REPLACEMENT ORDERS, AND DELIVERING EXCEPTIONAL CUSTOMER SERVICE.

POSITION SUMMARY

This field-based role is ideal for an experienced window and door professional who enjoys solving problems, working independently, and interacting with homeowners. The technician will complete several service calls and/or measurement appointments each day, diagnosing issues, performing repairs, accurately measuring replacement windows and doors, documenting work, and ensuring an outstanding customer experience. This is a full-time W-2 position offering long-term stability, competitive benefits, and opportunities for additional commission earnings. Most days consist of four to six scheduled service or measurement appointments, allowing technicians to work independently while representing one of the nation's leading home improvement brands. The typical schedule for this role is Monday–Friday, 7:30 a.m. – 4:30 p.m., with occasional weekend work as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

Review daily schedule and prepare company service van with required parts and materials.
Travel throughout Window World of Paducah's service area, covering communities within approximately a 1.5-hour radius of the Paducah office.
Diagnose and repair window and door issues including sashes, glass packs, locks, weatherstripping, screens, hardware, balances, and related components.
Accurately measure replacement windows and entry doors for future installation orders.
Complete several customer appointments per day while working independently in the field.
Provide professional, courteous customer service and explain repair options to homeowners.
Document completed work and customer approvals using the company's CRM system.
Maintain an organized service van and report vehicle maintenance needs.
Assist in the warehouse or other operational areas during slower service periods.
Refer installation work requiring major replacement to the installation team.
Identify sales opportunities and recommend additional products when appropriate. Additional commission opportunities are available for qualified sales referrals.
Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Experience installing, servicing, or repairing replacement windows and doors.
Ability to accurately measure replacement windows and entry doors.
Strong mechanical aptitude and troubleshooting skills.
Excellent customer service and communication skills.
Proven ability to exercise sound judgment and solve problems independently in the field.
Basic computer skills and ability to learn CRM software.
Bilingual (English/Spanish) is a strong plus but not required.
Construction, siding, or roofing repair experience is a plus.
Valid driver's license with an acceptable driving record.
Ability to pass a pre-employment background check and drug screen.

PHYSICAL REQUIREMENTS

Frequently lift and carry up to 50 pounds.
Work on ladders as needed for measurements and minor repairs.
Stand, bend, kneel, climb, and work indoors and outdoors in varying weather conditions.
Safely use hand tools and service equipment.

COMPENSATION & BENEFITS

At Window World, we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our team to make the best decisions for our customers and organization. We offer:

Competitive compensation depending on experience and technical ability.
Company service van provided during working hours (vehicle remains at the office overnight), company phone, medical, dental, vision, life insurance, 401(k) with company matching, paid time off, holidays, and other benefits.
Stable schedule with excellent work/life balance.

IDEAL CANDIDATE

The ideal candidate is dependable, mechanically inclined, detail-oriented, and takes pride in delivering high-quality workmanship. This individual enjoys solving problems, working independently, interacting with homeowners, and representing Window World with professionalism. Candidates with backgrounds in window installation, finish carpentry, remodeling, residential construction, or similar skilled trades are strongly encouraged to apply.

QUESTIONS?

Reach out to us via email: [email protected]
Be sure to follow up on Facebook and LinkedIN for future job opportunities!

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Our company is committed to the principle of equal employment opportunity for all employees and applicants, providing everyone with a work environment free of discrimination and harassment. All employment decisions within our organization are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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Do you currently live in Paducah, Kentucky, or within a reasonable daily commuting distance of Paducah?*

Do you have professional experience installing, servicing, repairing, or measuring residential replacement windows and/or doors?*

How many years of professional experience do you have working with windows and/or doors?*

Please briefly describe your experience with windows and doors, including the types of installation, service, repair, troubleshooting, or measurement work you have performed.*

Are you able to independently diagnose and complete common window and door repairs, such as replacing or repairing sashes, glass, locks, balances, weatherstripping, screens, hardware, or similar components?*

Do you have experience accurately measuring replacement windows and/or entry doors for ordering and installation?*

Do you possess a valid driver's license and an acceptable driving record that would allow you to operate a company vehicle?*

Are you willing and able to successfully complete a pre-employment criminal background check and drug screen as a condition of employment?*

Are you able to perform the essential physical requirements of this position, with or without reasonable accommodation, including lifting and carrying up to 50 pounds and using ladders as needed?*

Are you available to work the regular schedule of Monday through Friday, 7:30 a.m.–4:30 p.m., with occasional weekend work as needed?*

This position requires frequent interaction with homeowners and independent work in the field. Are you comfortable communicating directly with customers, explaining service issues and repair options, and representing the company professionally in customers' homes?*

Are you currently employed?*

The anticipated starting pay for this position is approximately $25.00–$30.00 per hour, depending on the candidate’s skills and experience. Candidates with relevant window and door experience will generally fall within the $25.00–$27.00 per hour range, while candidates with more advanced technical skills—such as independently diagnosing and repairing leaks, sashes, and other window and door service issues—may qualify for starting pay closer to $30.00 per hour. Opportunities for increased compensation and advancement are available as skills and responsibilities grow. Does this compensation structure meet your expectations?*

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Service Technician (Windows & Doors)

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