• Lead by example and foster a positive, energetic, and team-oriented culture
• Supervise employees across attractions, arcade operations, kitchen, bar, and guest service areas
• Assist with recruiting, interviewing, hiring, onboarding, and training employees
• Coach, mentor, and develop team members to maximize performance and engagement
• Address employee performance concerns, attendance issues, and disciplinary matters when necessary
• Conduct shift meetings and communicate daily goals, promotions, events, and operational updates
• Monitor employee performance and ensure accountability for assigned responsibilities
• Maintain high standards of professionalism, teamwork, and guest service throughout the facility

• Ensure every guest enjoys a safe, fun, and memorable experience
• Resolve guest complaints and concerns professionally and efficiently
• Support birthday parties, group events, karaoke nights, live entertainment, and special events
• Maintain a clean, welcoming, and family-friendly environment throughout the facility
• Interact with guests regularly to build relationships and encourage repeat business
• Promote a culture of exceptional customer service among all employees

• Assist in overseeing daily operations of attractions, arcade, kitchen, and bar areas
• Open and close the facility according to company procedures
• Monitor attraction operations to ensure safety, efficiency, and guest satisfaction
• Manage staffing levels and adjust labor resources as needed during business fluctuations
• Monitor guest flow, attraction wait times, and operational bottlenecks
• Complete shift reports and communicate operational concerns to the General Manager and Ownership
• Ensure music, televisions, lighting, entertainment systems, and operational equipment are functioning properly

• Enforce all company policies, attraction regulations, and safety procedures
• Ensure compliance with height requirements, attraction rules, and guest safety standards
• Monitor for unsafe conditions, liability risks, and policy violations
• Respond to incidents and complete accident and incident reports as required
• Ensure compliance with OSHA regulations, food safety standards, alcohol service requirements, and company policies
• Enforce employee uniform standards, cleanliness expectations, and workplace conduct requirements

• Manage tills, deposits, cash drawers, and end-of-day reconciliations
• Monitor refunds, discounts, voids, and complimentary transactions
• Assist in reducing inventory shrinkage, theft, waste, and operational loss
• Ensure proper processing of memberships, attractions, party packages, and guest payments
• Maintain accurate financial controls and accountability standards

• Assist with inventory counts and ordering of arcade prizes, merchandise, food and beverage supplies, and operational materials
• Monitor facility conditions and ensure the building remains clean, organized, and presentation-ready
• Report maintenance concerns promptly and assist with coordinating repairs
• Work with vendors and contractors as necessary to support facility operations

• Promote memberships, parties, group events, sponsorships, and special promotions
• Encourage upselling of attractions, food, beverages, and entertainment packages
• Support the execution of promotional campaigns, themed events, and community engagement activities
• Help achieve revenue goals while maintaining exceptional guest satisfaction

• Assist with employee scheduling and labor management
• Manage shift coverage and staffing adjustments during employee absences
• Monitor labor utilization and staffing efficiency
• Maintain confidentiality regarding employees, guests, and business operations
• Communicate effectively with the General Manager, Ownership, and leadership team
• Perform other duties as assigned

• Reports directly to the General Manager and works closely with Leadership/Ownership
• Serves as the Manager-on-Duty when assigned
• Assumes operational leadership responsibilities in the absence of the General Manager
• Provides direct supervision and leadership to front-line employees
• Assists with employee hiring, training, coaching, development, and performance management
• Supports leadership initiatives designed to improve employee engagement, accountability, and operational performance

• Previous management or supervisory experience required
• Experience in hospitality, entertainment, food service, recreation, tourism, retail, or related industries strongly preferred
• Strong leadership and employee development skills
• Exceptional customer service and conflict resolution abilities
• Excellent organizational and time management skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong written and verbal communication skills
• Experience handling cash and maintaining financial accountability
• Ability to remain calm and make sound decisions under pressure
• Proficiency with point-of-sale systems and basic computer applications preferred
• STAR Certification preferred; if not currently certified, training will be provided, and certification must be completed within the first 30 days of employment
• Bar experience is not required; however, candidates must be willing to learn and assist with bar operations when needed

• Must be able to stand and walk for extended periods
• Must be capable of working in a loud, fast-paced, high-energy environment
• Must be comfortable working around attractions, food service operations, and large groups of guests
• Must be capable of lifting and moving supplies and equipment as needed
• Must be able to make quick decisions and effectively manage situations under pressure

• Full-time position
• Must be available to work evenings, weekends, holidays, and special events
• Schedule will vary based on operational needs and event schedules

• Competitive compensation
• Paid vacation and paid sick time
• Paid holidays
• Leadership development opportunities
• Fun, fast-paced, and team-oriented work environment
• Opportunity to play a key leadership role in one of Western Kentucky's premier family entertainment destinations

• Reach out to us via email: [email protected]
• Follow us on Facebook & LinkedIN to check out all of our career opportunities

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Our company is committed to the principle of equal employment opportunity for all employees and applicants, providing everyone with a work environment free of discrimination and harassment. All employment decisions within our organization are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.